Your privacy is not a formality at kerkiya — it is a core part of how the platform is built and operated. This policy explains exactly what data kerkiya collects, why it is collected, how it is used, and what rights you have over your own information.
Last Updated: 1 January 2025Six principles that define how kerkiya handles your personal data — before you read the full policy.
Kerkiya only collects the data that is genuinely needed to operate your account, process payments, and comply with legal requirements. Nothing extra, nothing unnecessary. If a piece of information is not needed, kerkiya does not ask for it.
All data transmitted between your device and kerkiya is protected by SSL/TLS encryption. Your password is stored in hashed form — not even kerkiya staff can read it. Payment data is handled by certified payment processors and never stored on kerkiya's servers directly.
Kerkiya does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the kerkiya ecosystem and is shared externally only where strictly required for payment processing or legal compliance.
You have the right to access, correct, or request deletion of your personal data at any time. Contact kerkiya support at [email protected] and the team will process your request within 30 days. Account closure requests include full data deletion where legally permitted.
Kerkiya uses cookies to keep you logged in, remember your preferences, and improve platform performance. Kerkiya does not use third-party advertising cookies or tracking pixels. You can manage cookie preferences from your browser settings at any time.
Kerkiya will only send you promotional communications if you have opted in during registration or from your account settings. You can unsubscribe from marketing emails at any time using the link in any email or by contacting [email protected] directly.
Kerkiya is an online gaming platform operated at kerkiya.vip, serving players primarily in Bangladesh. When this Privacy Policy refers to "kerkiya", "we", "us", or "our", it means the kerkiya platform and the team responsible for operating it.
This Privacy Policy applies to all personal data collected through the kerkiya website, mobile app, and any related services. It explains what data kerkiya collects from you, why it is collected, how it is used, who it may be shared with, and what rights you have in relation to your own data.
By registering a kerkiya account or using any part of the kerkiya platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how kerkiya handles your data, please do not register or continue using the platform.
Kerkiya collects personal data in two ways: information you provide directly when using the platform, and information collected automatically as you interact with the platform.
Information you provide directly:
Information collected automatically:
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, date of birth, national ID | Provided by you |
| Contact | Email, phone number | Provided by you |
| Financial | bKash/Nagad number, transaction history | Provided by you + automated |
| Technical | IP address, device type, browser | Automated collection |
| Behavioural | Games played, session duration | Automated collection |
| Communications | Support chat, email history | Provided by you |
Kerkiya uses your personal data only for the purposes described below. Data is never used for purposes beyond what is listed here without your explicit consent.
Kerkiya does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All account suspension decisions involve a manual review process.
Kerkiya processes your personal data on the following legal grounds, depending on the purpose of processing:
Where kerkiya relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting [email protected] or updating your account preferences.
Kerkiya does not sell, rent, or trade your personal data to any third party. Data is shared externally only in the following limited circumstances:
All third parties who receive your data from kerkiya are required to handle it in accordance with applicable data protection standards. Kerkiya does not transfer your personal data to countries outside your region without ensuring appropriate safeguards are in place.
Kerkiya never shares your data with advertisers, data brokers, or any party for commercial marketing purposes. Your information is used only to operate and improve the kerkiya platform.
Kerkiya retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| KYC documents | 5 years from account closure | AML compliance requirements |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Usage and behavioural data | 2 years from collection | Platform improvement and fraud detection |
| Marketing preferences | Until opt-out or account closure | Consent management |
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
Kerkiya uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. Kerkiya uses only the categories of cookies described below.
Kerkiya does not use advertising cookies, retargeting pixels, or any third-party tracking technology designed to follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use the kerkiya platform.
Kerkiya's cookie usage is limited to what is needed to run the platform and understand how it is used. No advertising networks or data brokers receive cookie data from kerkiya.
As a kerkiya user, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your request. Kerkiya will respond within 30 days.
Some data deletion requests may be limited by legal retention obligations — for example, transaction records required for AML compliance cannot be deleted before the mandatory retention period expires. Kerkiya will always explain any limitations when responding to your request.
Kerkiya takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your kerkiya account has been compromised, contact [email protected] immediately. Kerkiya will investigate and take appropriate action, including temporary account suspension if necessary to protect your funds.
The kerkiya platform is strictly for adults aged 18 and over. Kerkiya does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the kerkiya platform.
If kerkiya discovers that personal data has been collected from a person under 18, the account will be closed immediately, all associated data will be deleted, and any deposited funds will be returned to the payment source. If you believe a minor has registered on kerkiya, please contact [email protected] immediately.
Age verification is a mandatory step in the kerkiya registration and withdrawal process. Kerkiya reserves the right to request proof of age at any time and to suspend accounts where age cannot be confirmed.
Kerkiya may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes that affect how your data is used, kerkiya will notify registered users via email or an in-platform notification at least 7 days before the changes take effect. Your continued use of the kerkiya platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you do not agree with the updated Privacy Policy, you should stop using the platform and contact [email protected] to request account closure and data deletion.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how kerkiya handles your personal data, please get in touch:
Kerkiya aims to respond to all privacy-related enquiries within 2 business days. For formal data subject requests (access, deletion, portability), kerkiya will respond within 30 days as required by applicable data protection standards.
For more information about your rights and how kerkiya uses your data, you can also review the Terms and Conditions and the Responsible Gaming page.
Kerkiya is built for players in Bangladesh who want a gaming experience they can trust. Your data is protected, your payments are secure, and your privacy is never compromised. Register today and see the difference.